Steph has twenty years experience developing and delivering practical seminars to address the need for personal intelligence in business. Seminars range from a morning to a full 4- or 5-day intervention. Steph is also a Duke University Corporate Education (CE) faculty member.
PERSONAL INTELLIGENCE PROGRAMME OUTLINE:
PERSONAL INTELLIGENCE (EQ + IQ): MAKE THINGS HAPPEN
Why Personal-Intel? Exponential growth and the future world of work
Evaluation of energy levels (the fuel needed to make things happen)
Analysis and management of time-wasters or distractions (soft-addictions)
Human beings are ‘meme machines’ (social conditioning)
Baseline states; if moods are addictive then individuals can learn to become addicted to more beneficial states like happiness? Happiness is the sensation experienced when the flow of messages (hormones) from the brain to the body runs smoothly providing the system with energy.
Emotions are messages; learn to read the feedback from emotions to make well-informed decisions.
Negativity is the expression of fear and it prevents individuals from thinking clearly. Fear and negativity weaken the immune system and during stressful periods absenteeism from illness can be reduced.
Managing Difficult Emotions:
Techniques to manage anger and understand the role played by the human ‘need to be right’ (perception based) which renders most arguments pointless and therefore helps resolve conflict. Manage fear, worry / anxiety and depression (which has little to do with genetics or faulty brain chemistry).
Learning from Mistakes:
Expertise is gained from taking calculated risks and making mistakes. Delegates learn to eliminate the blame-game and the tedious habit of boring themselves to tears by doing the same thing over and over again.
Self-Esteem vs Self-Confidence:
Learn what self-esteem is and why the emphasis upon feeling good is making people feel bad. New research shows that confidence is more important than esteem and it is developed by doing, not thinking.
Maintaining Motivation Levels:
Work with thoughts and feelings to eliminate the clutter and gain more control over the thinking mind.
Delayed Gratification and Achievement:
The self-analysis work completed throughout the programme is collated and the summary points in a direction that reveals each delegate’s priorities in life.
Balance the system to gain more margin (breathing space) in one’s life.
VARIOUS APPLIED MODULES INCLUDE:
The following Applied Modules can be selected to meet corporate in-house training needs:
(These modules are ONLY trained in conjunction with the core Personal Intelligence programme.)
- Communication: (Most popular module for Leadership Training)
Negotiation versus Manipulation: Few people are accomplished negotiators so most resort to all manner of manipulation to get their own way. Negotiation is a skill that is learnt and, interestingly, quiet people make better negotiators than talkative blow-hards.
Racism and sexism share the same sorry history and through a variety of exercises delegates come to their own conclusions that all people are more similar than we are different (yes, even men and women!)
- Customer Service:
Customer Service is 99.9% about attitude. Most service-providers are relatively competent in terms of skills delivery but the experience of good or bad service depends upon the attitude of the person delivering the service. This module teaches service staff to apply personal intel skills and this is important because profitability is dependent upon the business’ ability to retain customers.
- Sales Training:
Like service staff, sales people need more than product knowledge and selling skills. They need to learn to become more personable so that they can add real value to their customers. Rational, emotional and social skills are applied to the sales process teaching sales staff what really counts in making the sale.
- Personal Effectiveness Training:
This programme is an adaptation of the full personal intel programme aimed at people who struggle with literacy and the attitudes developed by growing up disadvantaged. Where necessary this programme can be delivered in conjunction with translators and, if it helps, Steph can speak very bad Zulu (but she’s learning).
- Women in Business:
Artificially created gender memes inhibit women’s progress. During this training women learn to free themselves from the scam of self-sacrifice that favours being ‘nice’ over being real and being capable and effective.